Purchase Terms and Conditions

These “Purchase Terms and Conditions” apply to any sale of products (hereinafter “Products”) performed by the undertaking which is operated by Natalia Laiou, trading as «Divine Vibes» (hereinafter the business referred to for the sake of brevity as “Divine Vibes”), seated in Athens (Kallithea, Attica), at 196 Syggrou Ave. (GR 17671), with TIN 049216670, Tax Office of Kallithea.

Α) Purchases from Divine Vibes

1. Order: Order Placement and Acceptance

1.1 Online Order Placement
The order of the products shall be placed through the completion and dispatch of the Order Request Form which is available at the Divine Vibes website. Prior to the placement of the order, the Customer shall receive a special link informing him/her of the terms and conditions for the sale of the products he/she wishes to acquire and then clicks the option box by which he/she states that “I have read and hereby accept the Purchase Terms and Conditions”. By clicking this box, the Customer expressly and unreservedly states that prior to the placement of the order he/she was informed in a clear and comprehensible manner of the following:

1. The main characteristics of the products ordered, as such are described on the website. The Customer must review every relevant characteristic before placing his/her order, so as to lift any doubt as regards the characteristics and qualities of the ordered products. Divine Vibes shall have no liability whatsoever if the Customer has omitted to be properly notified of the above.
2. The identity, address, telephone number and email address of Divine Vibes.
3. The total price of the ordered products, including VAT, any other charges and all additional charges for shipping, delivery or postage and any other expenses. Any additional charges that were not known to the Customer before the placement of the order, shall not be incurred by the Customer without his/her prior express consent. The indicated prices of the products as displayed on the online store shall be the final prices (including the applicable VAT). These prices do not include the shipping costs, which are calculated below.
4. The means of payment, delivery, performance, and the term within which Divine Vibes undertakes to deliver the products.
5. Any delivery and payment methods restrictions.
6. The conditions, the term and the procedure provided for the exercise of the withdrawal right and the obligation to charge the Customer with the direct cost of product return to Divine Vibes in case of withdrawal.
7. Where no right of withdrawal is granted by Law, the information that the Customer will not have the right of withdrawal or, where applicable, the circumstances under which the Customer forfeits the right of withdrawal.
8. The liability of Divine Vibes for material defects and lack of agreed capacities pursuant to articles 534 et seq. of the Greek Civil Code.
9. The obligation to pay upon the placement of the order.

The dispatch of the order to Divine Vibes constitutes a proposal to purchase the goods ordered and a declaration of acceptance of all the uses described in the order. In the absence of notification or acceptance, the Customer is entitled to a refund of such payment.

1.2 Confirmation of online order receipt – Conclusion of sale
The order is not binding on Divine Vibes until the Customer receives confirmation of order acceptance by Divine Vibes, as described below.

The order is considered to be received by Divine Vibes since the receipt of a relevant notification of the part of the Customer as regards the order with the indication “Confirmation of Order Entry”.

The Customer has the option to be informed about the progress of the order, either by telephone (mobile phone: 6942 855095), or via e-mail (e-mail to: info@divinevibes.gr).

2. Order delivery

2.1 Place of Delivery
If the Customer has chosen to pay for his/her order by credit card, he/she must, upon receipt of the Product from the carrier, present his/her credit card with which he made the purchase, together with the identification document.

Delivery at the place specified by the Customer: In case the product is shipped to the place chosen by the Customer, the product shall be delivered to an external partner – carrier who will deliver the product. Shipping costs shall be calculated based on the Customer’s order. Any erroneous entry by the Customer and therefore any erroneous calculation of shipping costs shall burden the Customer and not Divine Vibes.

2.2 Shipping costs

The shipping costs for all products are as follows:

• In Attica: 4 euros.
• Rest of Greece: 5 euros.
• Other European countries: 15 euros (standard shipping).
• Free shipping on orders totalling at least 100 euros (valid for all products).

2.3 Delivery Time
The delivery time of the sold products shall be determined upon the acceptance of the order by Divine Vibes. The order will be executed as soon as possible and in any case the delivery time shall not exceed thirty calendar days from the conclusion of the sales agreement, unless the Customer and Divine Vibes have agreed otherwise as to the delivery time and this agreement shall be confirmed in writing, via e-mail.

Force majeure: Divine Vibes shall not be liable for any delays in the execution of the order (including delivery) due to circumstances beyond Divine Vibes’ control or due to force majeure and therefore Divine Vibes shall be entitled to an extension of time for the execution of the order. Force majeure events include, but not limited to, strikes, acts of terrorism, war, supplier/transportation/production chain bottlenecks, exchange rate fluctuations, state or legislative acts and natural disasters. If such events last for more than two (2) months, the sales agreement may be terminated by either party without any compensation. If the Customer considers that he/she no longer has an interest in the execution of the order, he/she is entitled to terminate the sales agreement and Divine Vibes is obliged to refund the consideration and any other amount paid under the sales agreement.

3. Payment

• Payment in cash upon delivery
• Payment by credit/debit card
• Deposit to a bank account/wire transfer
• Paypal

4. Withdrawal right from remote contracts under Law 2251/1994 (as amended by Joint Ministerial Decision Z1-891/2013) – Product return

The Customer, within fourteen (14) calendar days from the receipt of the products, may withdraw from the agreement, without stating the reasons and without any other charge than those provided below. The Customer shall return the products to the address : 196 Syggrou Avenue, (GR 17671, Kallithea, Attica). In any case, the Customer may, before returning the products,
contact Divine Vibes, either by telephone (tel: 6942855095) or via email (info@divinevibes.gr). In particular, the Customer has the above right to return the product purchased from the Divine Vibes website without stating the reasons, under the following terms and conditions:

1. Within a period of fourteen (14) calendar days from the receipt of the products, the Customer has the right to withdraw from the sale (hereinafter “Withdrawal”).
2. In order to accept the return of the product, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product, whose details are given in the purchase document.
3. The return of the product shall be accepted only if the Customer has previously paid any and all charges incurred by Divine Vibes for the shipment of the product and the shipping costs for the return thereof.
4. The withdrawal notice is issued in writing by filling in the relevant Form and sending it a) either to the postal address of Divine Vibes (196 Syggrou Avenue, GR 17671, Kallithea, Attica), b) or at the e-mail address (info@divinevibes.gr) and Divine Vibes is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.
5. The Customer must return the products within fourteen (14) calendar days from the date of the withdrawal notice delivery.
6. Following the withdrawal notice, Divine Vibes is required to refund the Customer for the consideration received. Divine Vibes may withhold the refund until it has received the products or until the Customer provides evidence of the product return, whichever occurs first. Divine Vibes proceeds to the refund provided for in the first paragraph using the same payment methods as those used by the Customer for the transaction, unless the Customer has agreed otherwise and on condition that the customer shall not be charged with any expenses resulting from the refund. If the Customer is charged through credit card, Divine Vibes, given it has received the consideration from the Bank, will be required to inform the Bank for the cancellation of the transaction and the Bank will take any legal action. Divine Vibes following this notification shall have no liability as regards the time and manner of the chargeback execution, which is stipulated by the contract signed between the issuing bank and the Customer.
7. The refund to the Customer due to withdrawal shall be made within fourteen (14) working days the latest from the time that Divine Vibes has been demonstrably notified of the withdrawal. Divine Vibes may withhold the refund until it has received the products or until the Customer provides evidence that he/she returned the products, whichever occurs first.
8. Divine Vibes is not required to refund additional costs if the Customer had not chosen the most cost-effective standard delivery method offered by Divine Vibes.
9. The Customer shall be liable to indemnify Divine Vibes if he/she has made other use than the one which is required to identify the nature, qualities and function of the products in the period up to the withdrawal notice, and Divine Vibes shall be entitled to agree with the Customer on its indemnification even by mutual setoff.

5. Claims due to deficiency or lack of agreed capacities

The Withdrawal provided for in para 6 does not apply to defective products or products lacking an agreed capacity, which are covered by their respective warranties.

5.1 Divine Vibes’s liability for material defects or lack of agreed capacities
If Divine Vibes is liable for a material defect of the product, the Customer is entitled at his/her discretion: a) to demand the restoration of the product’s response, unless such an action is impossible or disproportionally costly, b) to request a reduction of the price or c) to withdraw from the sales agreement, unless it is a minor material defect. If the Customer chooses to replace the product, Divine Vibes must proceed to the restoration or replacement in a reasonable time.

The above statutory rights of the Customer for movable items shall expire after the lapse of two years.

Where the Customer finds a defect, he/she may contact Divine Vibes immediately after delivery on the same day or the next working day at the email address: info@divinevibes.gr. If a product is declared as “defective” by the Customer, Divine Vibes expressly reserves the right to have the product identified as defective by competent technical experts.

Limitation of liability:Divine Vibes shall be released from the above obligations if it has notified the Customer, and thus the Customer was aware of the lack or defect in the product. In addition, Divine Vibes neither warrants nor guarantees any protection in terms of suitability of any product sold for any particular purpose.

6. Personal Data

The Customer fills in personal information (e.g. name, email address, telephone number) in the special Order Form which is available in the online store “Get it”, in order to place his/her order to Divine Vibes. Divine Vibes, as the Data Controller, collects the information which is absolutely necessary for the performance of the above transactions which is recorded by the Customer (“personal data” or “Data”). The Customer’s Data is retained by Divine Vibes for the time period which is required for the performance of the sales agreement with the Customer and in any case for a period not exceeding five years from the termination or expiry of this contract, as provided for by law for the limitation of any claims and for netting purposes.

The tax data as well as the date required for audit purposes by the supervisory authorities will be kept in accordance with the
provisions of the applicable legislation in force. Thereafter, they will be destroyed in a secure manner, provided that their retention is no longer required to fulfil the above purpose or to meet Divine Vibes’ business, tax, or accounting requirements or to defend its rights before a Court or Authority. Access to the Customer’s Data is granted to the absolutely necessary personnel of Divine Vibes who is bound by confidentiality duty and to the companies cooperating with Divine Vibes, which process the Data as Processors on behalf of Divine Vibes and as per its instructions. For further details about the processing of your personal data and the exercise of your rights, please read our Privacy Policy.

7. Final provisions

Contracts concluded through the e-shop shall be governed by European and Greek law, in particular by the legislation on e-commerce, remote sales and consumer protection. If the User chooses to access the site from another country, he/she shall be liable to observe the Laws of that country.

Any dispute arising from the contractual relationship between Divine Vibes and the Customer shall be settled by the courts of Athens which have subject-matter jurisdiction. The site’s operation is governed by the Code of Consumer Ethics for E-Commerce where applicable. We also inform you that in any case of dispute arising from our transaction or of a complaint you have you can send us a written request through an email message. If in addressing this dispute or complaint we do not manage to reach a mutual agreement, you have the possibility, in accordance with the Directive 2013/11/EU incorporated in Greece by the inter-ministerial decree 70330/2015, of an online consumer dispute resolution by using the procedure of Alternative Dispute Resolution (ADR) which is already provided for in all EU countries. If the client has the status of consumer (namely a natural person acting for purposes which are outside his trade, business, craft or profession) and has any issue concerning a purchase he/she made from our site, he/she can start the procedure of ADR through the single EU-wide platform for online dispute resolution (ODR platform) which is available in https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

The certified operator of Alternative Dispute Resolution (ADR) for this purpose is the Greek European Consumer Center (ECC GREECE), Alexandras Ave., 144, GR 114 71, Athens, +30 2106460284 +30 210646081, info@eccgreece.gr. The client can contact this body to guide him/her throughout the process of filing and processing his/her complaint. Also, for the out-of-court settlement of the dispute, the Customer may appeal to the competent bodies for the out-of-court settlement of consumer disputes, e.g. the General Secretariat of Commerce (Consumer Protection Directorate) of the Ministry of Development (Kaniggos Sq., GR 10181, Athens, 1520@mindev.gov.gr, tel. : 1520), the Consumer’s Ombundsman (grammateia@synigoroskatanaloti.gr,144 Alexandras Ave., GR 114 71, Athens, tel.:2106460862), the Consumer Dispute Amicable Settlement Committees (Article 11 of Law 2251/1994) which are seated in the local regional units of the country.